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Following the earthquake in Nepal, Air India announced fare reductions, waiver of cancellation and refund charges and operated additional flights to/from Kathmandu to fly out stranded people.
Air India is a fully owned subsidiary of Air India Limited, formed with an aim to provide unified Ground Handling services (Ramp, Passenger & Baggage and Cargo Handling) at most of the airports in India under the brand name 'Air India Airport Services'.
From the time the very first aircraft took flight in India, till today, when Jumbos and Dreamliners rule the sky, Air India's Ground Handling Department always existed, albeit under different names. What started off as a section for Ground Handling under Air India Engineering, grew into a department called Ground Services Department with the induction B747 "jumbo” aircraft.
With a view to bring in focus on the core Ground Handling services, the Passenger, Cargo and Ramp Handling activities have been brought together to form the Ground Handling subsidiary AIATSL. With an experienced workforce of over four decades, sophisticated GSE, and Air India’s expertise of over 75 years in Aviation business, Air India Airport Services has endeavored to provide excellent Ground Handling services at all times. While Ground Services Department of Air India was the first Ground Service provider to obtain ISO 9002 certification, its subsidiary AIATSL has further achieved IATA's ISAGO Certification.